Privacy Policy

We use personal information for purposes connected with operating Hellspin Casino and providing a safer, more reliable service. Depending on the circumstances, this may include the following:

• Creating, administering and securing your account.
• Processing account activity, payments, withdrawals and other transactions.
• Verifying identity, age, account ownership and eligibility.
• Conducting anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, preventing and investigating suspicious, prohibited or unlawful activity.
• Providing customer support and responding to questions, complaints or requests.
• Maintaining website functionality, troubleshooting faults and improving user experience.
• Understanding general website use, performance and service trends.
• Applying responsible gambling processes and communicating information relevant to account safety.
• Sending service messages, such as account, security, transaction or policy notifications.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful choice to receive them.
• Meeting legal, regulatory, accounting, tax, court or law-enforcement requirements that apply to the service.

We may combine information collected from your account, your use of the website and relevant checks where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or notice. Where marketing consent is required, you can withdraw it at any time using the available unsubscribe option or by contacting us.

Sharing information

Information may be shared with service providers that support the website, including providers involved in hosting, payment processing, identity verification, fraud prevention, customer support, technology, analytics and communications. These providers should only use information as needed to provide their services or meet applicable obligations. Information may also be disclosed where necessary to protect users, investigate suspected wrongdoing, enforce website terms, respond to legal requests or comply with a lawful requirement.

Some service providers may operate in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to support appropriate privacy and security practices. We do not sell personal information as a general business practice.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of your information where it is no longer needed or may lawfully be deleted, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, or to ask a privacy question, contact support@hellspin-casino.wtf. Please clearly describe your request and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, especially where a request concerns account access, payment records or verification documents.

• Access: ask for information about the personal data we hold and, where appropriate, a copy of that data.
• Correction: ask us to correct or update information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw consent to marketing by contacting support@hellspin-casino.wtf or using an unsubscribe option included in a marketing message.

A request may not always be completed immediately or in full. For example, information may need to be retained to meet legal obligations, protect security, prevent fraud, resolve a dispute or maintain accurate transaction records. If a request cannot be accepted, we will aim to explain the relevant reason in general terms. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not stop essential service or security messages.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the website, with the effective date or other notice where appropriate. You should review this page from time to time so you understand how information may be handled. Continued use of the website after an update may indicate that you have read the revised policy, subject to any notice or consent required.