Betting Rules

A bet is not final until it has been submitted and accepted by the betting system. A confirmation message, bet reference or entry in your account history may indicate that the bet has been accepted. If a bet is rejected, interrupted or not recorded as accepted, it should not be treated as a valid bet. You should review your account history and keep relevant records if you believe there is a problem.

You are responsible for ensuring that your device, internet connection and account are secure. Hellspin Casino is not responsible for a selection entered incorrectly by you, a bet placed by another person using your account, or a failure caused by your equipment or connection, except where responsibility cannot lawfully be excluded. If a technical issue affects the display or acceptance of a bet, the affected transaction may be reviewed and corrected in line with the records held by the betting system.

Errors and irregular transactions

If an obvious error occurs in odds, prices, selections, game information, settlement information or account balances, Hellspin Casino may correct the error and settle the affected bet using the accurate information that should reasonably have applied. If a bet is accepted after an event has started because of a clear system or information delay, it may be reviewed. Bets affected by a duplicate transaction, malfunction, suspected fraud or other irregularity may also be voided, adjusted or held for investigation where permitted.

You must not take advantage of a known error or technical weakness. If you notice an unusual result, balance, price or transaction, do not rely on it or transfer related funds. Notify customer support through the contact options available on the website and allow the matter to be reviewed.

Changes, cancellations and void bets

Whether a bet can be changed or cancelled depends on the product and the rules displayed at the time of placement. A request to cancel a bet is not effective unless it is confirmed by the betting system. Once an event has begun, cancellation may not be available. Bets may be declared void where an event is abandoned, postponed beyond the applicable period, affected by a material change or cannot be settled fairly under the relevant rules.

Deposits and withdrawals must be made using payment methods approved for your account. The payment method should generally be held in your own name, and additional checks may be required before funds are processed. Transactions can be delayed, refused or reversed where there is a payment issue, account restriction, verification requirement, suspected fraud or legal obligation. Any fees, processing conditions or availability information will be shown through the relevant payment option or account area.

You should not place bets using money needed for everyday expenses, household commitments or other essential purposes. Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play and stop when the budget has been reached. Never chase losses by increasing your stakes or continuing to play for longer than planned.

• Use any available deposit, spending, time or session controls that help you stay within your limits.
• Take regular breaks and avoid gambling when you are distressed, tired, affected by alcohol or affected by medication.
• Do not borrow money, sell possessions or use essential funds to continue gambling.
• If gambling is no longer enjoyable or is causing concern, use the available account restriction or self-exclusion options.
• Ask for help from a qualified support service, financial counsellor, health professional or trusted person if you are worried about your gambling.

Questions and complaints

If you believe a bet has been recorded, settled or paid incorrectly, contact Hellspin Casino through the support channel available on the website. Include your account details, bet reference if available, the date and time of the transaction, the relevant game or market, and a clear explanation of the issue. Do not send passwords or unnecessary payment information. Complaints will be reviewed using the account and system records, and further information may be requested.

If you do not agree with the outcome of a complaint, review the escalation or dispute information provided by Hellspin Casino. Nothing in these Betting Rules limits any rights or protections that cannot lawfully be excluded under applicable Australian law. For the most current requirements, always refer to the full Terms and Conditions and the rules displayed for the product you wish to use.